SUPPORT

Clear help for privacy-sensitive work.

Start with the issue category below. Paid support channels and response-time commitments will be published only after plan confirmation.

Recording safety

Recording must be started visibly by the device user. The platform never supports remote or hidden microphone activation.

Upload and offline state

Keep the local encrypted segments until the app confirms that every segment is verified.

Evidence or fact correction

Use the review state to reject or correct a critical fact; do not treat an unconfirmed fact as final.

Account and deletion

Do not share credentials. Retention and deletion controls are being completed in the governance release.